The two main causes of leaking are placement issues, and not properly positioning the ReleaseRing™. The ReleaseRing™ should be pulled through the bottom of your cup as shown below:
If you'd like to extend the stem so that it is a bit longer, you can do that as well.
To ensure the cup is inserted properly:
Be sure to check that the cup has opened fully. You can do this by running a finger along the bottom of the cup. If you feel any pleats or indentations, that means it's not opened fully, and that gap will cause a leakage issue. This trick also helps to create a bit more space for your cup to open completely.
If you're still having issues with leakage and you've tried these tips, please don't hesitate to reach out to our Flexperts by calling us at (800) 931 0882 or sending us a message at firstname.lastname@example.org
We're here to help!