If you're having issues removing your disc, please reach out to our FLEXperts at (800) 931-0882 so they can help. They're in the office from 9am-5pm PST.
In the meantime, here are some additional tips and tricks to help with disc removal.
One of the key components to removing any period product is relaxation - if you tense up, you'll likely experience an issue. Just take a deep breath and allow your body to relax. This tip truly works any time there's an issue.
Also, you'll want to remember to bear down (like you're taking a poop) when you are ready to remove FLEX. This helps pop the front edge out from behind your pubic bone, making it easier to hook your finger under the rim and pull it out.
Pelvic floor therapists who work with those with pelvic floor dysfunctions recommend the "moo" technique. Basically, you just say "moo". We know it sounds silly, but it helps you use the diaphragm to push down and relax. It's the one time you can "moo" like crazy!
Our medical advisor Dr. Jane also recommends using the Valsalva maneuver. The Valsalva maneuver is when you take a deep breath, big as you can, and then push down like you're having a bowel movement. Doing a Valsalva brings your cervix closer to the opening of the vagina. https://en.wikipedia.org/wiki/Valsalva_maneuver
While you're doing that, with a clean finger, hook FLEX disc from under black rim in "come here" motion and pull - be sure to keep FLEX horizontal and pull it out slowly (this will minimize the risk of spilling).
Some women find that being in a squatting position, or standing with a foot elevated on the toilet seat/edge of the tub, is more helpful when removing their FLEX because they find it is easier to reach the rim when in these positions versus sitting down. If you're worried it will spill and make a mess if you aren't sitting on the toilet, you can always take FLEX out in the shower!
Lastly, make sure you wait at least 15 minutes after having sex before you try to remove FLEX. Arousal can make the vaginal canal twice as long as normal so give your body some time to "cool off" and return to its normal size.
If you're still struggling with removing your disc, please take 30 minutes - 1 hour to relax your body/muscles, say some positive mantras (ex: "I will get this out of my body"), and come back to removing your disc once your mind + body are ready.
Please be sure to email our Customer Support Team at firstname.lastname@example.org for additional tips + tricks.